Security Policy

1. Data Encryption

1.1 Encryption in Transit

All data transmitted between your browser and our servers is protected using:

• TLS 1.2 or higher: Industry-standard transport layer security
• HTTPS only: All connections are encrypted; HTTP is automatically redirected to HTTPS
• Perfect Forward Secrecy: Session keys cannot be compromised even if long-term keys are leaked
• Certificate validation: Valid SSL/TLS certificates from trusted certificate authorities

1.2 Encryption at Rest

All data stored in our databases and file systems is encrypted:

• AES-256 encryption: Military-grade encryption for all stored data
• Database encryption: PostgreSQL data is encrypted at the storage level
• File encryption: Uploaded documents are encrypted before storage
• Backup encryption: All backups are encrypted using the same standards

1.3 Password Security

• Passwords are hashed using bcrypt with per-user salts
• We never store passwords in plain text or reversible encryption
• Password reset tokens are single-use and time-limited (1 hour expiration)
• Minimum password requirements enforced (8+ characters, complexity rules)

2. Access Control and Authentication

2.1 User Authentication

• JWT tokens: Secure token-based authentication with expiration
• Session management: Automatic session timeout after inactivity
• Email verification: Required for all new account registrations
• Two-factor authentication (2FA): Available for enhanced account security (roadmap)

2.2 Role-Based Access Control (RBAC)

LendMatrix implements granular role-based permissions:

• 7 user roles: ADMIN, MANAGER, UNDERWRITER, SALES_REP, ISO, SYNDICATOR, MERCHANT
• Principle of least privilege: Users only access data necessary for their role
• Data scoping: Merchants see only their data; ISOs see only their deals
• Permission inheritance: Admins and Managers have broader access; regular users have restricted access

2.3 Multi-Tenant Isolation

Every organization's data is strictly isolated:

• Unique tenant IDs prevent cross-tenant data access
• All database queries automatically scoped by tenant
• No shared resources between tenants (except infrastructure)
• Tenant administrators cannot access other tenants' data

3. Infrastructure Security

3.1 Hosting and Deployment

LendMatrix is hosted on Render.com with enterprise-grade security:

• Infrastructure hosted in secure, SOC 2 compliant data centers
• Geographic redundancy for disaster recovery
• DDoS protection and web application firewall (WAF)
• Network isolation and private networking
• 99.9% uptime SLA with automatic failover

3.2 Database Security

• PostgreSQL with encryption at rest
• Automated daily backups with 30-day retention
• Point-in-time recovery capabilities
• Restricted database access (no direct public access)
• Parameterized queries to prevent SQL injection

3.3 Application Security

• Regular security updates and dependency patching
• Input validation and sanitization on all user inputs
• Protection against common vulnerabilities (XSS, CSRF, injection attacks)
• Secure coding practices and code reviews
• Rate limiting to prevent abuse and DDoS attacks

4. Security Monitoring and Logging

4.1 Security Monitoring

• 24/7 automated monitoring for security threats
• Intrusion detection and prevention systems
• Real-time alerts for suspicious activity
• Regular security scans and vulnerability assessments

4.2 Audit Logging

Comprehensive audit trails for security and compliance:

• User authentication events (logins, logouts, failed attempts)
• Account changes (email changes, password resets, role updates)
• Data access and modifications
• Administrative actions (user management, settings changes)
• Logs retained for 1 year for security analysis
• IP address and user agent tracking for security investigations

4.3 Incident Response

In the event of a security incident:

• Immediate investigation and containment
• Affected customers notified within 72 hours
• Root cause analysis and remediation
• Post-incident review and security improvements

5. Data Backup and Disaster Recovery

5.1 Backup Strategy

• Automated daily backups: Full database backups every 24 hours
• Continuous backups: Transaction logs backed up every 5 minutes
• Geographic redundancy: Backups stored in multiple regions
• Encrypted backups: All backups encrypted with AES-256
• 30-day retention: Point-in-time recovery up to 30 days

5.2 Disaster Recovery

• Recovery Time Objective (RTO): 4 hours
• Recovery Point Objective (RPO): 5 minutes
• Automated failover to backup infrastructure
• Regular disaster recovery testing
• Documented recovery procedures

6. Employee Access and Training

6.1 Access Policies

• Employees have access only to data necessary for their job functions
• Production data access requires approval and is logged
• No employee has unrestricted access to customer data
• Access credentials are unique per employee (no shared accounts)
• Access is immediately revoked upon employee departure

6.2 Security Training

• All employees receive security awareness training
• Regular updates on security best practices
• Phishing and social engineering awareness
• Secure coding practices for engineering team

7. Compliance and Certifications

7.1 Current Status

• GDPR Ready: Platform supports GDPR compliance requirements
• CCPA Compliant: Data privacy controls for California users
• Security Best Practices: Following OWASP Top 10 and industry standards

7.2 Security Roadmap

We are committed to continuous security improvements:

• SOC 2 Type II: Audit in progress (expected completion 2025)
• Penetration Testing: Annual third-party security assessments
• Bug Bounty Program: Planned for 2025
• ISO 27001: Long-term certification goal

8. Responsible Disclosure

If you discover a security vulnerability, we encourage responsible disclosure:

• Email security details to: contact@lendmatrix.ai with subject "Security Vulnerability"
• Provide detailed description of the vulnerability and steps to reproduce
• Allow us reasonable time to address the issue before public disclosure
• We will acknowledge receipt within 48 hours and provide updates on remediation

We appreciate the security community's efforts in keeping LendMatrix secure for all users.

9. Security Questions

For security-related questions or concerns: